Security and privacy: Data privacy, security and efficiency are maintained using a principle of least necessary device fact data collection. Both connection modes feature software-in-place operation that obviates the need to upgrade or install software on either collector or network devices. The latter includes a fully managed Lightweight Collector (LWC) with automated provisioning. The solution offers:Įase of use: Customers have the choice of Device Direct to Cloud (DDC) or Device to Collector to Cloud (DCC) connection and data collect modes.

Data can then be quickly collected, correlated with Juniper-specific knowledge (known defects, contract status, End of Life/End of Support (EOL/EOS), product knowledge bases, security vulnerabilities) and then curated into actionable insights.

Independent of the size or breadth of the network, Juniper AI-driven support simplifies connecting Junos-based customer platforms (ACX Series, EX Series, MX Series, PTX Series, QFX Series and SRX Series) to the Juniper cloud. Juniper Support Insights was designed to address the operational and support requirements of some of Juniper’s largest customers. “With a new level of end-to-end visibility and actionable intelligence, Juniper is making it easier for service providers, enterprises and partners to optimize the operation of their networks.”Įasy and Secure to Connect, Collect and Curate Juniper Support Insights represents a major step forward in how we’re transforming services with a focus on personalized, proactive and predictive experience leveraging AI and cloud,” said Derrell James, EVP of Juniper Global Services. “The use of data and automation are redefining how customer experience is delivered. As a cornerstone of its experience-first networking vision and expanding upon proven AI-driven support and operations, Juniper Support Insights easily and securely connects customers’ networks to the cloud for improved network and operational efficiency. SUNNYVALE, Calif.–(BUSINESS WIRE)–Juniper Networks (NYSE: JNPR), a leader in secure, AI-driven networks, today announced a new support solution driven by artificial intelligence that delivers holistic visibility and insights across its entire Junos portfolio. Holistic and actionable insights lower operational costs while maximizing network uptime

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